Privacy Policy

This Privacy Policy explains how Pulse and its associated services collect, use, disclose, and protect your information. The App is provided by Pentagon (“we”, “us”, or “our”). By using the App or any of our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

Pulse is a business application used to manage customers, leads, calls, and related operational data. The App works together with a web frontend and a backend API. For the purposes of applicable data protection laws, Pentagon is the controller of your personal data where relevant.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• The Pulse mobile application;
• Any web application or dashboard you use to access Pulse functionality; and
• The backend services and APIs that support the App and web application.

It does not apply to third-party websites, apps, or services that we do not control, even if they are linked from our Services.

3. Personal data we collect

a) Account and profile information

• Name, email address, phone number, job title, company name, username, and password.
• Organization settings and roles for users created by your company.

b) Customer and lead data you provide

• Names, phone numbers (including mobile and landline), email addresses, addresses, and other contact details of your customers and leads.
• Notes, tags, and other information you choose to store about customers, leads, accounts, and activities.

c) Usage and device information

• Device information such as device model, operating system version, app version, language, and time zone.
• Log data such as timestamps of logins and requests, pages and screens viewed, buttons clicked, and feature usage.
• Technical and diagnostic data such as error logs and performance metrics.

d) Location information (where enabled)

• Approximate or precise location (for example, via GPS, Wi-Fi, or mobile network) when you grant the App location permission.
• Location data is used only to support features that require it and in line with your device settings.

e) Content and media you upload

• Photos, documents, and other files you choose to upload or capture using the App.
• Text extracted from images using text recognition or optical character recognition (OCR).

f) Communication data

• Content of messages you send to us, such as support requests or feedback.
• Metadata about communications sent via the Services, but not the content of phone calls.

g) Phone call initiation data

• When you use the App’s phone call feature, we prepare the phone number and open your device’s dialer using system mechanisms.
• We do not record or listen to the content of calls. Limited metadata such as call timing and customer reference may be stored where enabled.

4. How we collect personal data

a) Directly from you

• When you register for or update an account.
• When you enter customer, lead, and activity information.
• When you upload files or other content.
• When you use App features such as calls, OCR, or location-based features.
• When you contact us for support or provide feedback.

b) Automatically when you use the Services

• Through logs, cookies, and similar technologies on the web frontend.
• Through built-in logging and analytics functions.

c) From your organization

If your account is created or managed by your employer, they may provide your account information and assign roles and permissions.

5. How we use personal data

• To provide and operate the Services.
• To improve and develop features and functionality.
• To communicate service-related information and respond to requests.
• For security, fraud prevention, and legal compliance.

6. Legal bases for processing

• Performance of a contract.
• Legitimate interests.
• Consent.
• Legal obligations.

7. Cookies and similar technologies

On the web frontend, cookies may be used to maintain sessions, remember preferences, and measure usage and performance. Consent is obtained where required by law.

8. How we share personal data

• With trusted service providers.
• Within your organization.
• For legal reasons and protection.
• As part of business transfers.

9. International data transfers

Your data may be stored and processed outside your country. Appropriate safeguards are implemented where required by law.

10. Data retention

Personal data is retained only as long as necessary and deleted or anonymized when no longer required.

11. Security

We use reasonable technical and organizational measures to protect personal data, though no system can guarantee absolute security.

12. Your rights and choices

• Access, rectification, erasure, and restriction.
• Data portability and objection.
• Withdrawal of consent.

13. Contact us

Email: developer@pentagonindia.net

14. Children’s privacy

The Services are intended for business users and are not directed to children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Services constitutes acceptance of the updated policy.